Every tracked move
The full log behind the hub. 52 moves across 13 companies, each one dated and linked to the source it came from: a pricing page, a release note, an ad, a review, a press announcement. Nothing here is summarised or inferred. Most recently logged 8 Nov 2026.
Product updates 15
- Yellow.aiYellow.ai Launches Nexus EDGE Agentic AI for Employee Desktops
- CognigyNiCE Cognigy Teases Next-Generation Platform Reveal for November 12
- ParloaParloa Expands Lens Observability to All AI and Human Agents
- ParloaParloa Adds Agent Management API, Python SDK, CLI, and MCP
- Maven AGIMaven AGI Ships Magi AI Assistant to Agent Designer for All Customers
- GorgiasGorgias Launches Fall 2026 Release With AI Agent on Social Channels
- Siena AISiena AI Launches Social Agent for Comments and DMs
- Kore.aiKore.ai Launches Autoloop Optimization Engine for Enterprise AI Agents
- Zendesk AI agentsZendesk Launches Specialized AI Agents With Industry and Custom Types
- Zendesk AI agentsZendesk Announces Real-Time Voice Translation for Contact Center
- Zendesk AI agentsZendesk Launches Employee Service AI Agents and Advanced Action Flows
- Zendesk AI agentsZendesk Launches Open Service Directory for Verified AI Support
- DecagonDecagon Connects Autopilot Directly to Experiments for Live-Traffic Testing
- DecagonDecagon Launches New Products at Dialogues 2026 Led by Voice 3
- SierraSierra Ships Accelerators, Prebuilt Workflows for Common CX Tasks
Content & research 7
- AdaAgentic CX in 2026 Report
- Parloa2026 CX Observability Study
- Yellow.aiYellow.ai Promotes 'It's Not the Model, It's the Stack' Architecture Thesis
- Yellow.aiYellow.ai Publishes D-RAC Document-Chunking Research Paper
- Maven AGIMaven AGI Publishes Ecosystem Buyer Guides for Dynamics, Zoho, ServiceNow
- GorgiasGorgias Publishes Public AI Agent Benchmark Across 18 Vendors
- FinFin Video Profiles Bloomerang Running Fin on Salesforce Service Cloud
Partnerships 7
- ParloaParloa Forms Deloitte Canada Alliance and Reseller Agreement
- GorgiasGorgias Launches Official Connector in Claude and ChatGPT
- Siena AISiena AI Signs Loop Earplugs to Annual Partnership
- DecagonDecagon Launches Partner Community With Co-Sell, Certification and Marketplace Access
- SierraGuardian Signs Multiyear Deal to Run Customer Service on Sierra
- FinFin Announces Pendo.io Integration for Proactive, Product-Triggered Support
- FinFin Ships Operator MCP Access From Claude and Claude Code
Funding & M&A 6
- Freshworks Freddy AIFreshworks to Acquire SaaS-Management Platform Torii
- Freshworks Freddy AIFreshworks Acquires Robusta Dev, an AI Site Reliability Engineer
- Siena AISiena AI Raises $17M Series A Led by York IE
- DecagonDecagon Hired Bank to Evaluate Acquisition Interest After Early ServiceNow Talks
- SierraSierra Acquires Anon to Add Browser-Agent Navigation
- AdaAda and Dialpad Announce Merger; Dialpad CEO to Lead Combined Company
Events 5
- GorgiasGorgias Co-Hosts French-Language CX Webinar With Colorz
- Kore.aiKore.ai to Exhibit at Microsoft Ignite Booth #5409 in San Francisco
- Zendesk AI agentsZendesk to Host AI Summit on November 12 With OpenAI and Lovable Experts
- DecagonDecagon Debuts The Agent Room Webinar Series, First Episode Nov 18
- DecagonDecagon Brings Flagship Dialogues Event to Europe With Nov 12 London Debut
Awards & recognition 3
Market expansion 2
Positioning & messaging 2
Personnel 2
Marketing campaigns 1
Pricing 1
- Zendesk AI agentsZendesk to Charge $0.99 per Extra Automated Resolution